Refund policy

At Ladleon, we want every customer to enjoy a comfortable and satisfying shopping experience. We carefully select and prepare each decorative cushion, plush toy pillow, and pillow cover with attention to quality, appearance, and craftsmanship. If your purchase does not meet your expectations, our Return and Refund Policy explains the conditions and procedures for requesting assistance.

This Return and Refund Policy applies to purchases made through:

Website: https://www.ladleon.cyou/

Operated by:
Familial Dysautonomia (FD) Foundation, Inc.
315 W 39th St Rm 701
New York City, NY 10018
United States

1. Return Eligibility

Customers may request a return within 30 days after receiving their order.

To qualify for a return, the following conditions must be met:

  • The item must be unused and in the same condition as received.
  • The product must include all original packaging, tags, and accessories (if applicable).
  • The customer must provide proof of purchase, such as an order confirmation email or receipt.
  • The product must not show signs of washing, damage, alteration, or misuse.

Due to hygiene and personal-use considerations, certain products may not be eligible for return if they have been used, washed, or altered.

2. Non-Returnable Items

The following items may not be accepted for return:

  • Products that have been used or damaged after delivery.
  • Items returned without original packaging when packaging is required for product protection.
  • Customized or personalized products made specifically according to customer requests.
  • Clearance, promotional, or final-sale items where stated at the time of purchase.

If you are uncertain whether your item qualifies for return, please contact our customer service team before shipping the product back.

3. Return Request Process

To begin a return request, customers must contact us at:

Email: [email protected]

Please include:

  • Full name
  • Order number
  • Purchase date
  • Description of the item
  • Reason for return
  • Photos of the product if there is a quality issue or damage

Our customer service team will review your request and provide return instructions if the return is approved.

Please do not send items back before receiving return authorization. Unauthorized returns may not be processed.

4. Return Shipping Costs

Unless the product is defective, damaged upon arrival, or incorrectly shipped, customers are responsible for return shipping costs.

If the return is caused by our error, including:

  • Wrong item shipped
  • Damaged product received
  • Manufacturing defect

we will review the situation and may provide a replacement, refund, or appropriate resolution.

5. Refund Process

Once your returned item has been received and inspected, we will notify you regarding approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing time depends on your payment provider and financial institution.
  • Most refunds are completed within 5–10 business days after approval.

Original shipping fees are generally non-refundable unless the return results from an error caused by Ladleon.

6. Damaged or Defective Products

We carefully inspect products before shipment. However, if your order arrives damaged or defective, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Photos showing the issue
  • Description of the problem

We will evaluate the request and provide a reasonable solution.

7. Order Cancellation

Customers may request cancellation shortly after placing an order.

Because orders may enter processing quickly, cancellation requests cannot always be guaranteed.

If your order has already been shipped, please follow the return procedure described above.

8. Changes to This Policy

Ladleon reserves the right to update this Return and Refund Policy at any time. Any changes will be posted on this page with the updated effective date.